Terminal Velocity & MT4

If you have forgotten your password or your password doesn't work for Terminal Velocity or for MT4:
Simply call us and we will verify your identity by asking you the security question you selected in the account opening process and issue you a new password.

New Zealand: 0800 872 3464 (0800 TRADING)
International: +64 9 918 8800
Email: help@velocitytrade.co.nz

If you have not received your Velocity Trade confirmation email with your client number and user name:
Your spam filters may have blocked our email. To avoid this, add trading@velocitytrade.co.nz to your address book. This will allow emails from us to get through. If you suspect this has happened, request a resend by us by phone on 0800 TRADING or by email to trading@velocitytrade.co.nz.

If you are having trouble connecting to the trading platform:

Are you trying to connect from home?

• Check that your internet connection is running by starting a search in your web browser.
• If you have anti-virus software (Norton, Kaspersky, AVG, MacAfee, etc.) installed or you are behind a firewall you could be denied access to the software. Please configure your firewall or antivirus to allow outside connections on port 443.
• If you are connecting via a proxy server ask your ISP (Internet Service Provider) for help in configuring the proxy.
• Ensure no P2P or other bandwidth intensive software is open as these can cause unexpected disconnections.

Are you trying to connect from the office?

• Your office may be blocking connections on the ports required by the trading platform so you may need your network administrator to open port 443 and give you access.
• Your company may be running a proxy server, ask your IT support team to help you configure the proxy.
• If none of the above work, try connecting from home first.

Are you trying to connect via mobile application (laptop)?

• Check the speed and reliability of your internet connection. The trading platform needs a good connection as it streams live prices. You can use 3G wireless internet connections, such as Vodems, but reception can be poor in some areas which may affect the trading platform. Speak to your ISP about this.

If your connection with the server has been lost:
Please close the window and log in again. Please note that you cannot log in more than once at the same time with one login as a security measure. The original screen you had opened may not have been totally disconnected and the server may still think you are logged on. The simplest way to solve this is to restart your computer.

If you are having trouble with the platform or would like general assistance using Terminal Velocity or MT4, please contact us.

New Zealand: 0800 872 3464 (0800 TRADING)
International: +64 9 918 8800
Email: trading@velocitytrade.com

Latitude GT

If you have forgotten your password for LatitudeGT, please contact us at:

New Zealand: 0508 287 736 (0508 CURRENCY)
International: +64 9 918 8312
Email: help@velocitytrade.co.nz

If you have not received your Velocity Trade confirmation email with your client number and user name:

Your spam filters may have blocked or filtered out our email. To avoid this, add transfers@velocitytrade.co.nz to your address book which will allow emails from us to get through. If you suspect this has happened, request a resend from us by phone on 0508 CURRENCY (0508 287736) or by email to transfers@velocitytrade.co.nz.

If you are having trouble with the platform or would like general assistance using our platforms, please contact us.

New Zealand: 0508 287 736 (0508 CURRENCY)
International: +64 9 918 8312
Email: transfers@velocitytrade.co.nz