At Velocity Trade, we welcome comments and want to know about any problems or complaints that you may have with our advice or services so we can take steps to resolve the issue as quickly as possible.
Dispute Resolution Service
You can lodge a concern or complaint by telephone, fax, email or in writing to the Complaints Officer, Velocity Trade Limited, PO Box 6045, Wellesley Street, Auckland 1141, phone (+64 9) 918 8800 or free phone 0800 872346, fax (+64 9) 309 6283, email firstname.lastname@example.org
If Velocity Trade Limited is unable to resolve your complaint to your satisfaction then you may refer to our external dispute resolution scheme:
New Zealand Investors
You have the right to raise a complaint with the Financial Dispute Resolution service who may be contacted on 0508 337 337, by writing to Freepost 231075, P.O. Box 5730, Wellington 6145 or by visiting their web site at www.fdr.org.nz
You have the right to complain to the Australian Financial Ombudsman Service Limited ("FOS") who may be contacted on 1300 780 808 or in writing at G.P.O. Box 3, Melbourne VIC 3001, or by visiting their web site at http://fos.org.au/centric/home_page.jsp
You can contact the Australian Securities and Investments Commission in Australia on 1300 300 630. This is a Freecall Infoline. This is another alternative that you may use to make a complaint and obtain information about your rights. Visit ASIC's website: http:www.asic.gov.au/asic/asic.nsf.